Faq's

Where are you located?

Bend, Oregon. 

How long have you been in business?

We've been in Central Oregon for 4 years.

Are you licensed and bonded?

Yes.  Our CCB# is 217160.

What areas do you service?

We service Bend, Eagle Crest, Redmond, Sisters, Sunriver and Tumalo regularly. We try to stay within 30 minutes of Bend, but will travel to Crooked River, LaPine, Powell Butte, Prineville and Terrebonne for an additional fuel charge.

How do I get an estimate?

Call or email for an appointment to review your project.

How long does it take to get the estimate?

Usually we can have an estimate back to you within 3 business days.

Is there a required deposit to begin work?

Yes.  We take 50% down after the contract is signed at before the first day of work commences.

How will I receive my final contract?

The final contract will be sent via email for signature between both parties.

Can the contract financial figures change after the work begins?

Yes, there is a possibility there will be changes to the amount due upon completion of the job.  These changes will be communicated with the customer and the work will not be performed without the customer's approval.

 

How long after the estimate/contract is agreed on will the work begin?

The job will be entered into our work schedule dependent on the type of work needed, timeline to complete, availability of materials and the customers schedule.

What is the refund policy if I change my mind after signing the contract?

The customer will be provided a timeline to cancel the contract dependent on the timing of the job schedule.  If the customer cancels the contract within the stated deadline and a deposit has been made, a full refund of the 50% deposit will be returned to the customer.  If the cancellation occurs outside of the scheduled deadline, 25% will be returned and 25% will be kept by Central Oregon Wood 'N Stoneworks for additional missed work opportunities.

Do you offer a warranty?

Yes.  If there's anything you're dissatisfied with, give us a call and we'll fix it for up to 1 year.

Do you work with insurance companies?

It depends on the type of work to be completed.  Please call us for more information.

Do you work by the hour?

Hourly rates are dependent upon the job and usually only charged for maintenance or creative projects.  All other work is charged a comparable going rate for the type of work completed.

Can you match my existing Solid wood, engineered or laminate flooring?

It depends if supplies are available or there are any coloring matching issues.  Existing engineered and laminate flooring cannot be refinished, therefore the new flooring would need to be a close color match to provide a cohesive look.  I do not work with solid hardwoods.

Do you refinish or refurbish wood floors?

No. We do not refinish or refurbish any type of flooring.

What's the difference between solid hardwood, engineered hardwood and laminate flooring?

Solid hardwood is made from a solid 3/4" piece of wood.  Engineered hardwood is made with and underside of plywood and a thin veneer of hardwood on the top.  Laminated wood is made with an underside f pressed sawdust and a laminated type of material on the top.

 

Can I schedule my job to be completed while I am away?

Yes.  We often work in homes while people are vacationing or in the customer's second home.

Do you mark up the materials you add in to the estimates?

To be transparent, yes.  We may mark-up additional supplies for the customer's job if they are specialty items ordered on behalf of the customer to pay for shipping or transportation.  This is usually no more than 15%.

Do you install materials purchased by the customer?

Yes.  If the materials are in new condition and can be installed without issue, a customer's materials can be used.

Do you have a list of additional subcontractors for other services necessary for my remodel?

Yes. I have a trusted electrician, plumber and custom sheetrock person I have used many times in the past.

Do I have to have a completed plan before I call you for an estimate or can you help me layout my project?

No, we can work on a plan together. 

Do you manage the whole remodel project including other subcontractors or should I find someone else to do that?

We can manage the project with the subcontractors we have in place, if needed.

Do you supply the materials like tile, flooring, trim, etc?

No.  We do not supply the finished materials.  The customer will need to purchase those from a recommended local company or reimburse us if we need to purchase a particular product.  We DO supply materials for preparation of the project if necessary.  All materials included will be shown on the estimate/contract upon signing as well as a material list for the customer to purchase.

Do you paint?

No.  We have a contact for a painter.

Will there be a big mess in my house while my job is being completed?

We try our best to keep the mess at a minimum and each night we clean up our tools and equipment for safety purposes.

Can you build something for me like a bookshelf, table, end table, bathroom mirror or vanity shelving?

Yes.  We are woodworkers as well as remodelers.  Our creative team can consult with you on any type of home decor or select piece or furniture you have in mind.  We specialize in all hard woods and all types of tile mosaics, hand-cut to order and design.

Can you build furniture or do custom pieces for customers in other towns or states outside of those listed?

Yes.  We can work remotely with you to create a piece of hand-crafted furniture or accent for your home or office.

Do you sell your furniture or hand-crafted art on Etsy or any other online channel?

Currently, we do not have anything up for sale as remodel work has us very busy.  When time allows, we occasionally will post things on our social channels. 

Do you have social media channels?

We do!  But, we aren't very good about updating them.  You can find us on Facebook and Instagram.

How many people work for Central Oregon Wood 'n Stoneworks?

One General Contractor and his secretary (wife).

Do you have employment opportunities?

At the present time, we are a small family-business.  But, it never hurts to reach out and share your expertise to see if we can add you to our team!